Payment Terms & Conditions, Cancellation & Company Policy
Thank you for associating with Udaan Holiday Makers!
Please read all the policies carefully before booking.
By confirming the tour with UHM a traveler agrees to the terms and conditions of the company.
By confirming the tour with UHM a traveler agrees to the terms and conditions of the company.
Standard Booking Procedure:
All you need to do to confirm your booking with us is to follow the simple instructions below:
1. Download the Booking form given below and send it back to us with a confirmation mail and scan copies of your passport in case of International tours & Any ID proof in case of Domestic tours
2. An advance amount of 50% or covering your airfare whichever is higher.
3. We will acknowledge the receipt of your booking and advance payment and reconfirm the details with you.
4. After reconfirmation we will proceed with the reservation process and get back to you with confirmation in 2-6 working days (Time taken might be more in certain special cases).
5. On payment of the balance tour price you will be sent the confirmation vouchers along with a tour information kit.
6. You can also download the feedback form given to let us know your valuable experience before and after the tour.
1. Download the Booking form given below and send it back to us with a confirmation mail and scan copies of your passport in case of International tours & Any ID proof in case of Domestic tours
2. An advance amount of 50% or covering your airfare whichever is higher.
3. We will acknowledge the receipt of your booking and advance payment and reconfirm the details with you.
4. After reconfirmation we will proceed with the reservation process and get back to you with confirmation in 2-6 working days (Time taken might be more in certain special cases).
5. On payment of the balance tour price you will be sent the confirmation vouchers along with a tour information kit.
6. You can also download the feedback form given to let us know your valuable experience before and after the tour.
PAYPAL Booking Procedure:
Please follow the instructions to complete the booking formalities in case of booking with PAYPAL:
1. Download the "Booking Form" given below and fill up the necessary details along with the Transaction ID of the payment made via PAYPAL.
2. Attach the same in an email and send it to us on [email protected]
3. Wait for an acknowledgement mail from us following which a receipt for the payment made and Travel vouchers will be sent to you in 48 hours from the receipt of payment.
4. Make the balance payment (If any) 10 days prior to the tour.
Always happy to serve you.
1. Download the "Booking Form" given below and fill up the necessary details along with the Transaction ID of the payment made via PAYPAL.
2. Attach the same in an email and send it to us on [email protected]
3. Wait for an acknowledgement mail from us following which a receipt for the payment made and Travel vouchers will be sent to you in 48 hours from the receipt of payment.
4. Make the balance payment (If any) 10 days prior to the tour.
Always happy to serve you.
Western Union Money Transfer Procedure:
- Visit your nearest "Western Union" Agent and inform him/her to transfer the "Invoice" amount to India.
- Provide him/her the details mentioned in the link given below.
- The money transfer will be made by the agent and will provide you a "MTCN".
- Send us the transaction confirmation email & "MTCN" for receiving the payment.
- You will be sent the receipt for the payment made and confirmation process will be initiated.
Bank Details for payment:
You can make the payment in following ways:
1. NEFT 2. CHEQUE DEPOSIT 3. CASH DEPOSIT BENEFICIARY NAME : SHASHANK S MULEY BANK NAME : AXIS BANK LTD BRANCH : RAMAPURAM, CHENNAI A/C NO : 910010034403140 A/C/ TYPE : SB AC IFSC CODE : UTIB0000074 MICR CODE : 600211005 |
Forms for Download:
|
Cancellation Policy:
1. Airline/Train/Bus cancellation is as per company policy.
2. Minimum cancellation amount is INR 2500 or USD 50 per adult once package is booked.
3. For cancellations received 15 - 25 days prior to tour: 25% of land package amount
4. For cancellations received 07 - 15 days prior to tour: 50% of land package amount
5. For cancellations received 04 - 07 days prior to tour: 75% of land package amount
6. For cancellations received 04 days & less prior to tour: 100% of land package amount
7. Cancellation will vary during peak and super peak seasons like Christmas, New Year etc.
8. UHM's decision on cancellations will be final.
2. Minimum cancellation amount is INR 2500 or USD 50 per adult once package is booked.
3. For cancellations received 15 - 25 days prior to tour: 25% of land package amount
4. For cancellations received 07 - 15 days prior to tour: 50% of land package amount
5. For cancellations received 04 - 07 days prior to tour: 75% of land package amount
6. For cancellations received 04 days & less prior to tour: 100% of land package amount
7. Cancellation will vary during peak and super peak seasons like Christmas, New Year etc.
8. UHM's decision on cancellations will be final.
Company Policy:
- Tour prices provided are subject to availability of hotels and other similar services included and may vary as per the availability.
- UHM does not hold ownership of any services like hotels, airlines, cars etc and is responsible for arranging the BEST services only.
- UHM advices its travelers to carry all necessary Identity cards to destinations within India too.
- UHM is responsible for confirming rooms in our listed hotels at each destination, guests are requested to raise any demands for changes or upgradation of rooms prior to giving confirmation, any request received post confirming the rooms at the hotels cannot be accepted.
- Provision of liquor at destination hotels is not UHM's responsibility and the same has to be taken care by guests, we advise confirming with the hotel reservations regarding the local Govt. rules on same.
- Except transportation no other service can be altered or changed 96 hours or less prior to the commencement of tour or after the tour has commenced. In case of more than 96 Hours charges will be applied as per individual hotel policy.
- Please make use of the local contact numbers (Hotels or transportation) given in the "Tour Information KIT" and the "Confirmation Vouchers" for any local request to be processed immediately.
- In case of cancellations the standard cancellation policy applies and the same cannot be altered for any reasons whatsoever.
- In last minute cancellation cases UHM would refund the amount as per cancellation policy which is based on the policy of the service providers. In case of any non-refund from either hotels or transportation service or any other service due to any reasons UHM is not responsible and refund to the traveler cancelling the tour will be made only as per refunds received from the service providers involved.
- As agents UHM only holds responsibility to provide the traveler best possible service and is not responsible for any misbehave or misconduct on the service provider’s part; however UHM would support traveler in addressing the issue and expects full co-operation from the traveler.
- Airline operation and VISA approval is completely a decision of the Airline and VISA consulate respectively and in case of any delays/service faults from Airline and/or VISA Delay/rejection is not UHM’s responsibility.
- UHM only charges minimum required nominal fees for connecting and arranging for travel/tour services which includes basic logistics like Phone, email, bank transactions & hours spent by UHM representative in doing so. UHM expects travelers to respect the same and NOT bargain, since it would affect the service quality which the company agrees to provide to the traveler.
- In case of any cancellation or non-completion of any service due to unforeseen circumstances such as natural calamities, bad weather, political & social unrest, mechanical break downs etc. NO REFUNDS will be made.
- UHM takes care of their traveler’s safety during the tour and any involvement in any inhuman act by the traveler on tour is solely the responsibility of the traveler.
- UHM believes in keeping transparency in the COMPANY
POLICY and would be pleased to clarify any term(s) the traveler does not agree
with; for this travelers are requested to write in their humble questions to [email protected] under the subject "Policy Clarification".
- All travelers are requested to read through the Payment terms and Conditions, Booking procedure, Cancellation Policy & Company Policy before confirming the tour.
- In case of payment rejection, wrong transfer of funds, payment errors etc travelers are requested to contact their respective Banks / service providers involved.
- Bank Cheques are subject to realization and tour will be termed as "Confirmed" only when the Advance/Full payment is reflected in our bank account.
- In case of any clarifications travelers are requested to contact us only during our working time 0930 Hrs - 1730 Hrs Tuesday-Saturday & 0930 Hrs - 1230 Hrs on Sunday. Monday would remain as a holiday.